Account Supervisor
New York
Position Summary
The Account Supervisor will supervise the planning, execution and launch of interactive services for our clients. This person oversees and supervises the job performance of account executives, technical staff, project management/traffic personnel, and production staff to meet project requirements. The AS will determine staffing requirements, standards and procedures, monitors work activities, and ensures that the digital and interactive production schedules and quality standards are met. They will also develop and administer budgets and performance standards for the group.
- Page mapping
- Keyword research
- Tracking recommendations and implementation
- Site technical recommendations
- Analytics implementation and reporting
- Benchmark analysis
- Search friendly copy recommendations
- Link building
- Competitive audits
- Day to day oversight
Essential Functions
- Oversees project plans and timelines for technical and creative teams.
- Interprets, develops and delegates projects specific to work flow processes for technical and creative teams.
- Develops and administers budgets and performance standards as a continual improvement process.
- Maintains relationship with clients to improve services.
- Provides guidance and direction to resolve operational and production conflicts.
Primary Duties
- Develops and oversees the execution of strategies for overall interactive user experience, and manages a small team of account executives that implement these strategies for clients. The team will work to deliver the interactive pieces of the strategy.
- Serves as a leading strategic champion for space150 for effective communications and overall user experience related to interactive and new digital services.
- Collaborates with Account Services on project proposals, research projects and client status reports.
Management Duties
- Selects staff: selects people carefully; seeks to complement existing skills when appropriate.
- Promotes and supports the development of staff: demonstrates high priority and skill in developing staff. Challenges them through task assignments and high performance standards. Facilitates skill development through experience, educational opportunities, and coaching
- Ensures effective performance management: manages both results and behaviors by setting and communicating clear job expectations with all of staff. Provides clear, timely, meaningful feedback, including performance reviews on a bi-annually basis. Assists the employee in creating a development plan for the following year.
- Ensures effective staff communications: promotes and models effective communication through a variety of tools, e.g., staff meetings, emails, and informal discussions. Elicits feedback from staff; listens effectively
Minimum Qualifications
- Bachelor’s degree in marketing, business or media disciplines. A master’s degree is a plus.
- Minimum 1-3 years interactive marketing leadership experience in an agency.
- Overall minimum of 6 years experience, ideally with 2-3 years with experience working on digital or interactive projects.
- Passion for building client relationships and mentoring junior account staff.
- Excellent verbal, written and visual communications skills, presentation skills and interpersonal communications abilities.
- Working knowledge of prevailing interactive tools and technologies, including: HTML, CSS, Flash, Web servers, content management systems, databases, development languages and frameworks, search optimization and search marketing, mobile platforms, Web metrics and analytics.
- Willingness to travel, up to 25 percent.
Apply: careers@space150.com